Shipping & Delivery Policy

Sunbridge Energy supplies installed solar, battery and EV charging systems. This policy explains how equipment reaches your property, what it costs, and who is responsible for it along the way.

Last updated: 7 October 2026

What we deliver

Sunbridge Energy Australia Pty Ltd and its state companies, Sunbridge Energy (NSW) Pty Ltd, Sunbridge Energy (VIC) Pty Ltd and Sunbridge Energy (QLD) Pty Ltd, trade as Sunbridge Energy ("Sunbridge", "we", "us" or "our"). We sell equipment as part of a supplied and installed system. We do not post or courier boxed products to customers, and we do not offer delivery-only or click-and-collect orders.

All equipment in your agreement is delivered by Sunbridge, our installation team or our freight partners directly to your installation address.

Where we deliver

We deliver and install at properties serviced by our Sydney, Melbourne, Brisbane and Gold Coast branches. If your property is outside these areas, we will tell you whether we can service it before you receive a quote.

Delivery costs

Delivery to your installation address is included in the price in your agreement. There is no separate shipping charge.

If your site needs special access equipment, such as scaffolding or a crane, we identify this at the site inspection and itemise it in your proposal before you sign.

Delivery timeframes

We order equipment after your deposit is received. Equipment is normally delivered on, or shortly before, your installation day.

Your installation date is booked with you once equipment availability and any required network approval are confirmed. Lead times depend on stock levels and your network, so we give you an estimated date in writing and contact you promptly if anything changes.

If equipment needs to be left at your property before installation day, we will arrange a time and location with you first.

Damage or loss in transit

We are responsible for your equipment until it is installed at your property. You do not need to inspect or sign for deliveries.

If any equipment is lost, damaged in transit or found to be faulty on arrival, we will replace it at no cost to you before installation goes ahead.