Privacy Policy

Who we are

Sunbridge Energy ("Sunbridge", "we", "us" or "our") provides solar panels, home battery systems, EV charger installation and related energy services across Australia. We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

Information we collect

We collect personal information that you provide to us directly, information generated through your use of our website, and energy usage information you share with us (or authorise us to obtain on your behalf) so that we can analyse your needs and recommend a suitable system. This may include:

• Contact details such as your name, email address, phone number and property address
• Quote and enquiry details, including your energy needs and product preferences
• Your electricity bills and retailer statements, including tariff, plan and account details
• Smart meter interval and consumption data, such as your half-hourly or hourly usage profile and total energy consumption over time
• Your National Meter Identifier (NMI) and related metering details, where you ask us to obtain interval data on your behalf
• Records of your communications and correspondence with us
• Technical data such as your IP address, browser type and pages visited on our website

How we use your information

We use your personal information to:

• Respond to your quote requests and enquiries
• Analyse your electricity bills and smart meter interval data to understand your usage patterns, size an appropriate solar or battery system, and estimate your potential savings
• Provide, install and support our products and services
• Assist you with rebate guidance and eligibility
• Improve our website, products and customer experience
• Comply with our legal and regulatory obligations

Energy usage data and consent

To prepare an accurate proposal, we may analyse your electricity bills and your smart meter interval data (your detailed usage over time). Where you ask us to obtain this interval data on your behalf, we will request your authorisation before collecting it from your electricity retailer or distributor, and we will use it only for the purposes of assessing your needs and preparing your recommendation and quote.

You are not obliged to provide this information, but without it we may not be able to give you an accurate system recommendation or savings estimate.

Disclosure of your information

We do not sell your personal information. We may disclose your information to trusted third parties who help us deliver our services, such as installers, technology providers and rebate administrators, and where required or authorised by law. Where we engage service providers, we take reasonable steps to ensure your information is handled securely.

Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information is retained only for as long as it is needed for the purposes described in this policy, or as required by law.

Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use our site and to improve your browsing experience. You can manage or disable cookies through your browser settings, although some features of the site may not function as intended.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.

Contact us

If you have any questions about this Privacy Policy, or wish to make a request or complaint about how we handle your personal information, please contact us at:

Email: Admin@sunbridgeenergy.com.au